Refund and Returns Policy
We appreciate your business and strive to provide you with quality products. Our return policy is designed to be fair and transparent. Please review the following details regarding returns:
Returns or Exchanges for Defective Products:
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Defective Products: We only accept returns or exchanges for items that are defective or damaged upon receipt. The specifics of how to process your return will vary by manufacturer, so please contact us for specifics.
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Notification Period: If you receive a defective product, please contact us within 5 days of receiving the item. Any requests made beyond this period will not be eligible for return or exchange.
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Condition of the Item: The defective item must be unused and in the same condition as received. It should be returned in its original packaging.
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Return Process: To initiate a return for a defective product, please contact our customer service team at info@dancemom.life with the following information:
- Order number
- Description of the defect
- Clear photos of the defective item
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Return Authorization: Once we review your request, we will provide you with a return authorization and instructions on how to return the defective product.
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Refund or Replacement: Upon receiving the returned item, we will inspect it to verify the defect. If confirmed, we will either issue a refund or send a replacement, as per your preference.
- Shipping Costs: Shipping costs on defective products may vary by manufacturer – as any items will be shipped directly back to them. Please follow the provided return instructions to ensure a smooth process.
Non-Returnable Items:
Apart from defective products, we do not accept returns or exchanges for any other reasons, including but not limited to change of mind, dislike of the product, or ordering the wrong item.
Contact Us:
If you have any questions or concerns regarding our return policy, please feel free to contact our customer service team at info@dancemom.life
Thank you for your understanding and cooperation.
DanceMom.Life